Support
Warranty for RATIO® Diving Computers and their accessories.
RATIO® warrants to you that during the Warranty Period, RATIO® or a RATIO® Authorized Service Center will remedy defects in materials or workmanship free of charge, at its sole discretion, by either a) repairing the Product or the parts or b) replacing the Product or the parts or c) refunding the purchase price of the Product, subject to the terms and conditions of this Warranty. Your mandatory legal rights under your applicable national laws relating to the sale of consumer products are not affected by this Warranty. This Warranty is only valid and enforceable in the country where you have purchased the Product. If you, however, have purchased the Product in a member state of the European Union or Liechtenstein, Iceland, Norway, Switzerland and Turkey, this Warranty is valid and enforceable in all of these countries.
Warranty Period
The Warranty Period starts at the date of retail purchase by the original end-user purchaser. The Product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter 'Warranty Period'). Warranty coverage will only be honored if accompanied by a proof of purchase from any of our authorized dealers. For warranty service of your purchase, you will need to provide a copy of your dated sales receipt obtained from our Authorized Dealer to confirm warranty status.
The different Warranty Periods are:
a. Two (2) years for the diving computers;
b. One (1) year for the consumable parts and accessories including (but not limited to) wireless air transmitter, gas analyzers, chargers, docking stations, straps, cables and hoses (whether included in the diving computer sales package or sold separately);
c. Six (6) months for chargeable batteries.
The Warranty Period will not be extended or renewed or otherwise affected due to RATIO® authorized repair or replacement of the Product. However, part(s) repaired or replacement product during the Warranty Period will be warranted for the remainder of the original Warranty Period.
Exclusions and Limitations
This Warranty does not cover:
1. a) normal wear and tear; b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc.); c) defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by RATIO® (e.g. as set out in the Product's user guide and/instruction manual) and/or d) other acts beyond the reasonable control of RATIO®;
2. user manuals or any third-party software (even if packed or sold with the RATIO® hardware), settings, content or data, whether included or downloaded in the Product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you;
3. defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by RATIO® or was used otherwise than for its intended use, e.g.used for rental, military or commercial purposes.
4. Software. The computer may have bugs, and probably has. Although the efforts we made to avoid and find them, they could be there. The software has been tested in many different conditions, from the most common diving profiles to particularly unusual and extreme situations. However, it may be that there are situations not considered in which the computer behaves in an unforeseen way, especially if used outside the standards and procedures normally used in recreational diving. All computers can fail, so it is not wise to depend exclusively on them. It is strongly recommended to users to use a second computer or tables and always have a plan on how to handle failures.
This Warranty is not enforceable if:
1. the Product has been opened, modified or repaired by anyone other than RATIO® or a RATIO® Authorized Service Centre. Please note: There are no user serviceable parts inside the RATIO® computers. Do not tighten or remove any screw nor break or remove the seals;
2. the Product has been repaired using unauthorized spare parts;
3. the Product is used beyond the normal recreational purposes of which it was intended for (e.g. rental, military or commercial purposes).
4. the Product's serial number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of RATIO®;
5. the Product has been exposed to influence from chemical products including (but not limited to) mosquito repellents or sun protector; the Product has been cleaned by mean of compressed air.
6. RATIO® does not warrant that the operation of the Product will be uninterrupted or error free or that the Product will work in combination with any hardware or software provided by a third party.
How to proceed with your warranty claim
Please access and review the online help resources available or consult the Product manual before seeking the warranty service. Should you wish to exercise your right to a warranty claim, please bring the affected product to the authorized dealer which you purchased it. You may also alternatively choose to send the product directly to RATIO® by first providing us the Maintenance Form with the relevant information. The claim will be honored and the Product repaired or replaced at no charge and returned in a reasonable amount of time. This shall be determined in the sole discretion of RATIO® or a RATIO® Authorized Service Center. If the Product is found not to be covered by the terms and conditions of this Warranty, RATIO® or a RATIO® Authorized Service Centre reserve the right to charge a handling fee.
Costs involved with a valid warranty claim
RATIO®, at its sole discretion, will fix, repair or replace any defective product with a valid warranty at no cost to the consumer (excluding shipping and handling).After servicing, the product will then be returned to the said authorized dealer for collection or directly back to the consumer at RATIO® cost. The remaining period of the applicable warranty will then continue to apply.
Repairs
Full Service and Calibration is our standard repair process for any defective (current model) Product and subjected to the same quality control process as all new units.Dive computers will be tested as deemed necessary. Depending on availability, when repairing or replacing the Product, RATIO® or a RATIO® Authorized Service Centre may use products or parts that are new, equivalent to new or re-conditioned allowing a faster turnaround time. Please remember to take backup copies of all important content and data stored in your Product because content and data may be lost during repair or replacement of the Product. RATIO® or a RATIO® Authorized Service Centre are not responsible for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.
When the Product or a part is replaced, any replaced item becomes the property of RATIO®. If a refund is given, the Product for which the refund is given must be returned to a RATIO® Authorized Service Centre and it becomes the property of RATIO® and/or RATIO® Authorized Service Centre.
In the Products there are many high-tech components that have relatively short manufacturing life cycles. RATIO® will do as much as possible to have spare parts for a reasonable amount of time, but the lack of spare parts for obsolete products may leave the customer with no further option than to upgrade to a new current unit.
Limitation of Liability
To the maximum extent permitted by applicable mandatory laws, this warranty is your sole and exclusive remedy and is in lieu of all other warranties, express or implied. RATIO® shall not be liable for special, incidental, punitive or consequential damages, including but not limited to loss of anticipated benefits or profits, loss of savings or revenue, loss of data, punitive damages, loss of use of the product or any associated equipment, cost of capital, cost of any substitute equipment or facilities, downtime, the claims of any third parties, including customers, and injury to property, resulting from the purchase or use of the product or arising from breach of the warranty, breach of contract, negligence, strict tort, or any other legal or equitable theory, even if RATIO® knew of the likelihood of such damages. RATIO® shall not be liable for delay in rendering service under the warranty, or loss of use during the period that the product is being repaired.
Care and Maintenance
RATIO® dive computer is a sophisticated precision instrument. Though designed to withstand the rigors of scuba diving you must treat it with proper care and caution as any other precision instrument.
Contacts and Push ButtonsContamination or dirt on the contacts/connector or push buttons may prevent the automatic activation of the Dive Mode (or activates on its own) and cause problems during the data transfer. It is important that the dive computer is carefully washed in fresh water after the day's diving is completed. Never use compressed air to dry Products.
Never try to open the case of Products.
Service your dive computer every 30 months or after 300 dives (whichever comes first) by RATIO® or a RATIO® Authorized Service Centre. This service will include a general operational check, replacement of the parts that require it, and water resistance check. The service requires special tools and training. Therefore, it is advisable to contact an authorized RATIO® dealer or distributor for periodical service.
Protect the Product from shock, extreme heat, direct sunlight, and chemical attack. The dive computer cannot withstand the impact of heavy objects like scuba cylinders, nor chemicals like gasoline, cleaning solvents, aerosol sprays, adhesive agents, paint, acetone, alcohol etc. Chemical reactions with such agents will damage case and finish. Store your dive computer in a dry place when you are not using it.
Do not leave the device completely out of power for a long period as specified in User's Manual, this may damage the battery!
Do not fasten the strap of your dive computer too tightly. You should be able to insert your finger between the strap and your wrist.
Support and tutorials are available here: http://www.ratio-computers.com/support/